Return Policy

Kitchen Fantasy wants you to be happy with your purchase:
You may return unused items in their original packaging within 30 days from delivery date (returns post marked more than 30 days from the original delivery date will be refused). Please enclose a note with the reason for return and your e-mail address.

When the items are received you will be credited for the purchase price of the items (shipping is not refundable).

If you order and return several of the same item, you will be subject to a 20% re-stock fee. Please ask if you are not sure about an item before you order several of them.

Defective items will be replaced. Please contact us with your particular situation.

Items damaged by shipper:

We take extra precautions to make sure your items are packed well. All items are insured by carrier, if it is broken by carrier you must file a claim (they make this as painless as possible) with the carrier (UPS in most cases). Call 1 800 742-5877 for UPS Claims stay on the line for the operator. Once you have called and filed a claim you are done! No need to send anything back please save broken pieces for 10 days in case UPS inspector needs to see them. Your replacement will be sent out to you right away.

If you ever need to send something back this is the return info.  Please contact me before you do so.  We can usually settle any problems with a few e-mails.

Send returns to: 

Attention: Returns

Kitchen Fantasy   
27576 Ynez Road Ste H-9
Temecula CA 92591

No need to call the store, you may email if you have questions.